Terms & Conditions

About Us

DM Music are completely dedicated to your total satisfaction. If you have any suggestions or comments please call or email us.

Our contact & delivery address details:
DM Music Ltd
Unit 4, Riverside Estate,
Coldharbour Lane,
Harpenden,
Hertfordshire
AL5 4UN
United Kingdom

Phone: 01582 761122
Email: support@dmmusic.com

VAT Reg No. 943 1579 12
Company No. 06747770

Est. 1992


Registration

Access to some areas of the Site is restricted to users who have registered their details with us. You must not use a false name or email or provide any false information nor impersonate another person when registering for use of the Site. If you have a password for registration, you must not share or disclose it to any third party, nor allow any third party to use your password to gain access to the areas and services for registered users. We may refuse or remove or suspend your registration at any time.

Intellectual Property

We are the owner or the licensee of all intellectual property rights in the Site and the Content. Subject to these Terms, we grant you a limited, temporary, revocable, and non-exclusive licence to access, browse and use the Site including the Content in accordance with the ‘Access and use of the Site’ paragraph below.

Access and use of the Site

You may use the Site for personal non-commercial use only. You may only download and print extracts of the Content for your own personal non-commercial use.

You may not:
(1) download or print any Content or extracts in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the Content from the Site;
(2) reproduce, republish, modify, archive, distribute, store, archive or commercially exploit the Content without our prior written consent;
(3) modify or adapt or create derivative works of the Content;
(4) utilise links to this website received as part of a paid-for media monitoring service;
(6) copy or extract data from this website by means of robots, spiders, crawlers or other automatic devices or by any manual process used to systematically extract or copy web content.
Any such use of this website or the content is prohibited without an appropriate licence.

At all times when you are accessing, browsing or using or registering for use of the Site, you must do so lawfully and legitimately and without infringing or restricting anyone else’s rights or use and enjoyment of the Site. In particular, you must not use the Site in a manner or upload any material or link to any material which is false, fraudulent, inaccurate or misleading, obscene, offensive, defamatory, abusive or in breach of any third party rights (including intellectual property right).

At any time without notice and in our absolute discretion, we may permanently or temporarily terminate, suspend or deny your access to the Site. At any time without notice and in our absolute discretion, we may remove or edit any Content on the Site. In both cases none of DM Music Ltd, its directors, employees or other representatives have any liability to you whatsoever for any loss or damage arising from such removal or editing or any restriction or hindrance to your use of the Site.


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

PLEASE NOTE: FOR NON-ACCOUNT HOLDERS WE WILL ONLY DELIVER TO THE REGISTERED CARD ADDRESS.

Credit Card Security

We accept a number of credit and debit cards including Visa and Mastercard.
We currently accept credit & debit card payments through WorldPay or PayPal (your choice at checkout) using their Secure Servers. For your peace of mind all credit or debit card orders placed via our website will use only WorldPay or PayPal secure servers, credit card numbers are encrypted using their secure systems. We do not hold credit card numbers on our website. They are not held in clear text on our web site. On top of that we also use SSL Secure transactions for any personal information entered on the www.dmmusic.com website eg. registering for an account or at checkout.

If you prefer not to order online or you have questions about the process or security you can of course just give us a call on: 01582 761122

Delivery

Delivery of goods will be made to the registered card holder address.
Account holders can arrange for additional delivery addresses.
For alternative delivery addresses please call DM Music to arrange.

Delivery charges shown represent regular packages deliveries with the UK mainland. For overseas, large, or very heavy items please contact DM Music (01582 761122) to arrange delivery charges.

Delivery will be undertaken by a registered courier service during normal weekday business hours for orders over £20.00. A signature will be required to receive goods at the address. Please check package condition before signing for the goods. Weekend (Saturday) deliveries may be available and will usually incur extra costs. For smaller orders under £20.00 Royal Mail post may be used.

Delivery Prices (UK Mainland)

All delivery prices are calculated at checkout based on the items you are purchasing and your location for delivery. The shopping basket will offer a delivery quotation before progressing to the checkout page.

Our standard delivery via courier is £9 inc VAT.

Smaller and/or lower value items have variable delivery costs of either £3.60 inc VAT or £7.50 inc VAT.

Larger and/or heavier items have variable delivery costs of either £12 inc VAT, £18 inc VAT, £30 inc VAT or £45 inc VAT.

Orders over £500 are FREE Delivery*.

*Deliveries to locations outside UK mainland (including but not limited to Channel Islands, Scottish Highlands & islands, N Ireland, S Ireland) will incur higher deliver charges. Please call for a quote or use the shopping basket online delivery quotation. Very large items such as Digital Pianos may incur a delivery charge dependant on location in UK mainland.

Risk passes to the purchaser once goods have been delivered.

We aim to process and deliver orders within 2-3 working days, however all delivery times and dates are subject to stock availability. Please contact DM Music to check availability. Once your order is placed DM Music will contact you by email or phone to advise of stock availability and expected delivery date. This website shows products that we sell but does not necessarily indicate that these are in stock at the time of ordering.

Damaged or incorrect deliveries must be notified within 3 working days.

Goods remain the property of DM Music Ltd until cleared payment has been received in full.
Your statutory rights are not affected.

Customer Collection

We offer free customer collection of product purchases from the main DM Office in Harpenden during office hours Monday to Friday. Please call to arrange and make sure that your product is available for collection. DM Music offer no liability or reimbursement for your own travel arrangements.

Cancellations procedure:

You are free to cancel any product order before payment has been taken, free of charge.
Cancellation requests must be sent to support@dmmusic.com
Please put your order reference in the subject field header and the words “order cancellation”.

Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.

Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.

This does not affect your statutory rights.

Tax Charges

For orders made from the UK, 20% VAT is added – product pricing is shown inclusive of VAT.

Guarantee

We guarantee your satisfaction. *All of our products come with a 14 day no quibble guarantee.

Reaching Us

If you need to reach us, please email or call us: 01582 761122 (International +44 [0]1582 761122) or write to us at Unit 4, Riverside Estate, Coldharbour Lane, Harpenden, Hertfordshire, AL5 4UN, United Kingdom

Privacy Policy

DM Music Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Please see our full Privacy Policy for details, including cookie use.


Returns / Refund Policy

Please notify us of your intention to return unwanted goods within 7 days of purchase/receipt of goods (whichever is longer), in exchange for a full refund, with no penalty.
In case of cancellation, if the goods have already been dispatched and the goods are not faulty then the return delivery costs will be bourn by the customer. However, if there is a fault, the return delivery costs will be bourn by us, DM Music Ltd.

Outside of the 7 day period (above) we will arrange, from the return of faulty goods, with the manufacturer / supplier for repair or replacement, under the terms of the manufacturer’s warranty. This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser. Invalid warranty products may be returned for chargeable repair with the manufacturer / supplier. Please contact DM Music Ltd with any of the above issues.

Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer’s account.

Goods that have been altered from their original condition in any way cannot be returned.

Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

Orders for software products, licenses or hardware that includes software as part of the package cannot be refunded once the software has been opened, and/or activated. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened. If further clarification is required on our Returns Policy regarding software and audio/video content, please email: support@dmmusic.com

This does not affect your statutory rights.

*Non-returnable products:

* Copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed and/or registered
* Goods ordered specifically to meet a customers requirement such as bespoke audio furniture, custom finished or specially imported products
* Information / memory storage devices
* Contact products such as all Microphones/Brass/Woodwind/In-ear Systems/Ear Plugs/Headset Mics

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made


Changes to these Terms

We may change these Terms from time to time. Please check these Terms regularly as any changes are effective immediately upon posting to the Site. Your continued use of the Site after posting will be deemed acceptance of the changes.